To request a FREE smartpower electricity monitor, set up paperless billing, or activate other smartpower options, simply add or edit your account details nowFirst, what's wrong here? Do an ad campaign and then make it hard for existing customers to follow through? You'd at least thought that all you have to do is log into your account and see a picture of Wallace and Gromit inviting you to click the big Apply for Smart Power Monitor? No? Well, obviously the marketing guys at nPower don't think so.
But it gets worse. I try to edit my details and the page blows up with a load of error messages about missing information. But there's only check boxes, the stuff that's missing is your account details? Huh? There's no place to enter them either (and why do I need to enter something you should already know)? So I try to re-register for paperless (I think I'm smart here, I'll disable it then re-enable it). This time the fields it moaned about not being filled in are there and blank and apparantly I have to refer to the bill npower sent me for the details (even though they are all on the previous page next to the link I clicked to get here). But it blows up, this time horredously, logs me out and gives me a 'sorry, our system appears to be experiencing problems'. You don't say.
So I email npower to ask them to sort it out. Explain clearly that the website keeps blowing up every time I try register for the monitor and ask them if they could just sort it out for me behind the scenes. A few days later I get this reply:
Did they read my message? Did they read there's before sending it? Can they read? They certainly can't write. Great customer service nPower. I feel really valued. Well done.